Company Response Review Report Review
lack of communication, delayed delivery, below average services

Chelsea Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/14/2024 4:05:00 PM
This was my second time using AmeriFreight to transport my car across the country (CA to VA). My first experience was decent, so I decided to use them again, hoping for a similar outcome. Unfortunately, this time around, my experience was less than satisfactory. Michelle Woods was my representative during this transport. Initially, she was quite attentive while looking to assign a transporter, but once that was done, the communication virtually disappeared. She never confirmed the services with me, and I found myself having to initiate contact every time I needed an update. The most frustrating part was the delivery of my car. It was delayed by a day, and I had no idea it was going to be late because Michelle had assured me it would be delivered on time. Even during the delay, when I was trying to figure out what was going on, I received no communication from her. Overall, this lack of communication and the added stress of not knowing what was happening with my car led me to write this poor review. My first experience was decent, but this time around, AmeriFreight and Michelle Woods fell short of expectations. I hope they improve their communication in the future.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
17902622
Quote or Order Cost:
$1400

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/17/2024 4:32:00 PM
Thank you for sharing your experience with us. We're truly sorry that it fell short of the level of service we strive to provide. We apologize for the communication lapses and the stress caused by the delay in delivery. We take feedback like yours seriously and will address these issues with our team to ensure better communication. We hope to have the opportunity to provide you with a much better auto shipping experience in the future.