Company Response Review Report Review
Nightmare

Lilly Nguyen Submitted this review about AmeriFreight Car Shipping
Review made Live: 12/9/2021 4:39:00 PM
If you want to may $500 more than your quote price to have your car delivered 2 days late by a driver who does not communicate, scuffs your car, dirties the interior, and is probably on drugs then book with Amerifreight. I was quoted $800 something to bring my car from TX to CA. Because of the price I signed to have Amerifreight post my car. I was quoted over $1200 total but took the offer anyways. A day before the car is supposed to be picked up, the driver/dispather does not reach out to me. I call and text multiple time and finally a dispatcher responds the day my car is scheduled for pickup to tell me that he will be there some time “this afternoon”. The afternoon rolls around, no communication, I have to reach out again to see when he is arriving only to be told that he will actually arrive sometime the next day. The next day rolls around, still not an accurate range of time. The driver is coming from Houston to Austin in the morning and somehow it takes him until 9PM to pickup my car. The whole day no-one is communicating with me and I have to constantly reach out to the dispatcher and driver to get some kind of information. He is unprofessional, in flip flops, it’s just a truck with a trailer attached to the back and says my car will be delivered Friday which is is in 2 days. Friday rolls around, and when I ask about my car he says it will actually arrive Saturday. Saturday rolls around and I have to again reach out to get an update on my car and I am told that he will arrive my 9am on Sunday. At 9:40AM on Sunday I have no contact from him. I text him and he says he is outside of my place. I go outside of my place and he is nowhere to be found. He they says he is still on the way. 30 minutes later I call him and he says he is at my place and I tell them that I don’t see him and he says that he is at an iHop nearby and will drive my car over. I would have preferred hi not to drive my car but was so fed up at this point. He arrives and he front of my car is scuffed. He says he has “no idea” how that happened. The interior of my car is white and his hands are black with dirt and he had somehow touched and dirtied my front and passenger seats. He was frankly filthy all over and his behavior was extremely unprofessional, and it seemed like he was on drugs. Now I have to deal with filing an insurance claim and having my car fixed. I also have to have the interior cleaned. I am also ordering a report for my Tesla to check the exact mileage on my car in the span he had my car because I would not be surprised if delays were causes by him stopping, doing drugs and going on joy rides in my Tesla.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1502092181-ZY
Quote or Order Cost:
$1261

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 2/22/2022 4:31:00 PM
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.