Company Response Review Report Review
Customer Service after contract signed

a g Submitted this review about AmeriFreight Car Shipping
Review made Live: 5/2/2017 8:44:00 AM
There seemed an urgency to get the contract, but once it was executed would not get timely return calls and had to be proactive in moving the trasport along. The carrier picked up as promised and delivered as promised but was not communicative with the process and time of delivery. Again you had to be proactive and call to get information. For both Amer Freight and the Carrier they used it left you with an uneasy feeling with the whole process. For a person or company that uses this service frequently all may be okay- however, for a first time user it was not comforting.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501551387-NO
Quote or Order Cost:
$2200

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 5/4/2017 2:08:00 PM
We apologize for any frustrations this customer encountered during their shipping process. It is always our goal to maintain communication from the moment an estimate is given, throughout the transport process, and through to the delivery. We will use this criticism constructively so that we may better serve each and every customer looking to ship a vehicle with Amerifreight.