Company Response Review Report Review
Car Transport

John Submitted this review about AmeriFreight Car Shipping
Review made Live: 1/8/2009 5:29:00 PM
Amerifrieght came in with the lowest bid, but when the contract came, there were three choices and their bid was the lowest cost choice which had the least veracity of delivery dates. I gave them more than enough notice to meet my delivery date needs, but they had to put it out to bid. Because of the time of year and the low price, they couldn't get any truckers interested. In order to do so, they came back and said that they got a bid from a firm, but it was for $130 more than what my quote was for. Since at the best case, it was already going to be 10 days past my desired delivery date, and my daughter had to rent a car at the destination for the time she was there without her car, I paid the difference. When the car arrived, the closest the transporter claimed they could get to the destination was 30 miles away due to the size of their truck, and the shipper told her to take a cab to come get her car. Lesson learned...don't bother with brokers, and make sure you are getting door to door service.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
811002401-MF
Quote or Order Cost:
$900

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 1/9/2009 3:47:00 PM
The customer chose to ship with the Economy Rate option. As stated on our order forms, the economy rate is a standby rate we offer to our customers and is normally below the average going rate carriers will ship the vehicle at. Some carriers will accept this rate in order to fill a load. 65-70% of our customers have their vehicles picked up within 3-5 days at this economy rate. However, it does happen that carriers will not accept this rate and we will therefore have to renegotiate for a higher rate to get the vehicle moved. Our office did refund the customer back a portion of the deposit to help offset the additional fee. Our goal is to provide quality service to our customers, not only through our office staff, but also through our carriers. We desire to only partner with carriers that provide a top rate service to our customers. When our customers have a poor experience, as in this unfortunate situation, we are sure to make note. We will not continue to work with carriers that do not provide good and respectable service to our customers.