Rajiv chose to ship with the Economy Rate option. As stated on our order forms, the economy rate is a standby rate we offer to our customers and is normally below the average going rate carriers will ship the vehicle at. Some carriers will accept this rate in order to fill a load. 65-70% of our customers have their vehicles picked up within 3-5 days at this economy rate. However, it does happen that carriers will not accept this rate and we will therefore have to renegotiate for a higher rate to get the vehicle moved. Some customers, like Rajiv, opt to add the priority option at this point to expedite the pickup. Our office did refund Rajiv back a portion of his deposit to help offset the additional fee. We normally make customers well aware of these conditions for the economy rate. We apologize to Rajiv if he was not well informed on this and we will endeavour to make sure we stress this to all future customers.