Company Response Review Report Review
Good communication but poor service

Ronnie Submitted this review about AmeriFreight Car Shipping
Review made Live: 4/14/2015 4:25:00 PM
Well as the subject suggests, I had a great experience as long as communication part is considered.

I had agreed to pay the premium price just to make sure the pickup is prompt, and they told me the average time for my price range(premium) is about 5 days but they could,not find any carrier till 12th day and then came back with an offer that was $300 more on top of the premium price quoted to me.
As I was already renting a car for my use so I had no other option but to bear all that expense.

But now I think the price I paid is more than the highest quote I got initially from bunch of companies. So could have saved at least a week of waiting by going with those companies.

So in the end I am again taking stars off because the price I paid in the end should have got the SUV picked up in 3 days but instead I had to wait for 12 days.

Ali gave me three options
- $1250 for ~ 12 day pickup
- $1550 for ~ 5 day pickup
- $1850 for ~ 3 day pickup

So looks like I paid price for 3 day option and got service of 1250 option :(

I am still going to retain 2 stars, One for Ali's good communication and 1 for finding a good carrier as the car arrived in good shape.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501504575-UN
Quote or Order Cost:
$1895

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 4/15/2015 10:27:00 AM
It is always our goal to provide each customer with a speedy vehicle shipment at a discounted rate. However, it is impossible to make guarantees due to factors such as difficult pick up or delivery locations, season, and / or a customer’s time constraints. Our shipping agents make it a priority to present all available offers to each customer, but it is ultimately the customer’s decision whether or not to accept the dates and rates.