We want to clarify that your slot was reserved with us to prevent the driver from accepting another booking. While we understand your frustration with the unexpected mechanical issue the driver faced on the pickup date, please know that we are committed to resolving this matter fairly. We apologize for any inconvenience caused and assure you that we will provide a new driver for your shipment on the agreed-upon date. Your satisfaction is our priority, and we appreciate your understanding. Thank you for choosing us, and we look forward to assisting you with your future transportation needs.