All states car transport was hired by Todd Elkins 10/08/14 to transport a 2008 BMW 535 from Las Vegas Nevada to Hyde Park Utah. We set up the reservation and sent the customer a PDF contract via email to be signed before we proceed with locating a driver. Customer signed the documents and sent the back 10/08/14 . Customers are notified that we need 24 to 72 hours to locate a carrier and assign them to the route. On 10/10/14 we contacted Todd Elkins to notify him that we have a carrier who can pick up the vehicle 10/12/14 and deliver 10/14/14. Todd Elkins agreed that the vehicle may be picked and delivered on the dates provided. After verifying with the customer, we then charged a deposit of $125 on the debit or credit card provided by Todd Elkins. The customer received the carriers contact information. On the dates of 10/27/14, we receive a charge back notification from the merchant account. We contacted the customer 10/27/14 to find out if anything happened, according the D.O.T (department of transportation) system the vehicle had been delivered. Customer stated that we didn't do our job correctly ( we didn't answer the phone on Friday), so he don't went to pay us.