In respond to your review I would like to first apologize in behalf of the carrier. Our dispatch department was in contact with you on a daily basic. On 2/8/2012 our dispatch department gave you an option of dropping off your vehicle in a terminal near your pick up location. You did not agree to that so we located another driver for you. Us as brokers we try every need necessary to have our customer vehicles pick up within their 7 business days. This is what our records show: 1st Avail. Pickup: 02/06/12 Date Signed: 02/08/12 Dispatched: 02/08/12 Load Estimated: 02/13/12 Delivery Estimated: 02/20/12. As you can see we were in our 7 business days from your first available pick date to locate a driver. We were NEVER notified that the driver did not pickup your vehicle on 02/13/2012. The last conversation that our dispatch department had with you was on 02/08/2012. If you had notified us we could have worked something out with the driver for you. As you can see the delivery date was suppose to be on 02/20/2012, the driver was one date late. So I am confused on how you endure hundreds of dollars on a rental car. When you placed your order we gave you a $25.00 discount, as well as another $25.00 dollar discount when we were unable to get your vehicle picked up on 02/06/2012. We did our job correctly and as promised. You can dispute the charges with your credit card, we have all documentations that show we rendered our services and never breached our contract with you. We strive in our services and our very proud of our great reputation. In this industry things happen that unfortunately we have no control over of especially when the drivers on the road.