Company Response Review Report Review
Lack of Communication

Karen Weisberg Submitted this review about All States Car Transport
Review made Live: 9/9/2011 12:13:00 PM
My son needed to transport his car from Orlando,FL to Seattle, WA. He decided to go with All States, provided a credit card number and faxed the contract, which he got a confirmation that the fax did go through. Three days before his scheduled pick up when he still hadn't heard anything he called John, who told him he never received his fax so hadn't scheduled anything. He then refaxed and was told by John everything should be in order for Monday pickup. At noon Monday, no word, and was told sorry, John had been really busy, and he got the number of their dispatcher. He was told then that maybe a pickup could be arranged, Wednesday the earliest. A return call told him he could do a covered transport the next day for $300.00 more. This was unacceptable. He was then told, if you read your contract you would have seen there is a 72 hr. leeway in pickup. Yes, it was in the contract, but never communicated. Bottom line, he contacted a different company, paid just $100.00 more, the car was picked up that evening and delivered 9 days later as promised. SO disappointed with John and All States. They caused much unnecessary stress!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
77243-RI
Quote or Order Cost:
$1040

Company Response
Danit from All States Car Transport Submitted this response.
Response Date: 9/14/2011 2:59:00 PM
Karen, Your son's first available date for pick up was on the 29th of August. He did not send the forms in until 8/27/11. We located an Enclosed carrier that was interested in picking up the load 8-29-11. Your son was presented with an offer for an enclosed carrier for same day pick up, however the carrier was asking for more money because it was an enclosed truck and their rates and insurance is higher. It was simply an offer and was not obligated to take it. We had another carrier alined for 8/30- 8/31 pick up however, customer decided to cancel the order because he wanted the vehicle to get picked up on 8-29-11 and move with another company. We always ask our customers to allow us a 72 hour pick up window. We have no control of the weather or traffic conditions so we always ask for a window of opportunity. The representative has been with our company for over a year now and have full confidence that he communicates to his customers that we need that least a 72 hour window as a minimum. The order was canceled within the first 24 hours of the first available date therefore breaching contract. Sorry that you feel that there was a lack of communication but we did try communicate every offer that was brought to us. Thank you for the feedback. Jessie F. Customer Service 954-674-1463