Company Response Review Report Review
Above & Beyond Customer Service!!! A+++

Carrie Hedden Submitted this review about All Seasons Auto Transport
Review made Live: 9/11/2012 6:09:00 PM
We are retired military that recently moved to HI with a job transfer. We have 3 cars, 2 of which are muscle cars. A 1969 and a 1967. The DOD would only pay for 1 vehicle and we had to pay for the remaining 2 vehicles. We put a request for a quote online and received over 20 emails. Of the numerous companies, several called and I ended up working with Tony from All Seasons Transport because he was patient (esp. in dealing with a woman-other companies treated me different and tried to railroad me because I was a woman and assumed I knew nothing about cars) and was happy to explain the process, and was not pushy at all and made himself available 24/7. We chose to have him ship our 2009 Honda Odyssey which arrived in Hawaii 2 days after we arrived. It was a week ahead of schedule. The Government VPC shipped our 1969 Dodge Dart Convertible and it took 4 weeks versus the 2.5 weeks thru All Seasons. Everything was a smooth transaction until the 1967 Baracuda. We decided at the last minute to ship this vehicle to Hawaii and I am so glad we went with Tony from All Seasons. Not only is he a true professional, but he truly is all about service. When the vehicle arrived in California, the shipping company refused to take the cuda because the emergency brake did not work. We were already in Hawaii and nothing we could do but fly to California or make 100's of phone calls trying to have our vehicle towed to a garage. But we didn't have to. Tony arranged to have our vehicle dropped off at his brother's house to keep us from having to pay for storage until we figured out what to do. His brother then took our cuda to a local mechanic he knew to fix the emergency brake. Turned out, all it needed was tightening of the bolts and cost us nothing. Tony's brother then drove the vehicle back to Matson's for shipping. It cost us nothing extra and Tony from All Season's did not ask for any additional money and dealt with the transport company and Matson's on our behalf. What I like most about All Seasons is a) he supports our military (retired and active) b) he resolved our issue for us before we had time to figure out what to do and made sure that our vehicle got to Hawaii c) GREAT customer service and d) his prices are competitive. All Season's was only contracted to transport our vehicle to the shipping company in California. That was it! He was not required to do anything else and could have very easily said, "Matson's won't take your vehicle, not my problem, your vehicle is in the storage holding lot until you figure out what to do!" Not to mention the truck driver wasn't obligated to do anything beyond that either. But, Tony not only resolved our problem, but he handled the trucking company as well and arranged to have him drop our cuda at a different location. I can't tell you how amazing, how helpful, accommodating All Season's transport was to work with. Tony truly had our best interest at heart and is all about customer service. As long as he is in business, he will ship our vehicles where ever they need to go! Tony, thanks for a job well done, going above and beyond and for making our move a little bit easier. It's nice to know that people like you still exist and own businesses!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4107885 & 1004-LE
Quote or Order Cost:
$2200

Company Response
Tony from All Seasons Auto Transport Submitted this response.
Response Date: 9/12/2012 4:50:00 PM
Carrie, When it comes to having a cool head and just going with the flow, you are the best and I thank you for the great review. It was a bit bumpy but like I told you way back when we started I will do what it takes if I can to have a happy customer. I think I was successful. Thank you again for your repeat business. Tony 954-633-7070