bait and switch price

mARIE kUHN Submitted this review about All Coast Auto Transport
Review made Live: 5/23/2012 12:04:00 PM


i contracted early and i had a 25 coupon fRom the sun sentinal,therefore the cost was to be $525.Several days before pickup the offer said I needed 600 cash for the driver.The 250 I charged in February was for your fee.Therefore the trip cost NOT $ 525,but $850!!!My friend Terry p[aid the $250,and no driver was ever assigned.I consider this elder abuse.I have filed a complaint with the BBB. do not use!!!

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 5/25/2012 12:25:00 PM
This order was placed in January for a vehicle pick up in May. In that time frame, diesel fuel raised to over $4.00 per gallon. The increase in carrier pay is not paid to our company; it is paid to the carrier. It is clearly outlined in our Terms and Conditions that were signed by this customer we cannot guarantee carrier pay due to fuel increase of this nature. We are only able to quote what carriers are accepting at the time an order is placed. We are unable to predict fuel increase and are unable to predict what carriers will accept in the future. We wish we had that crystal ball.