Company Response Review Report Review
All Coast Review

Dissatisfied Customer Submitted this review about All Coast Auto Transport
Review made Live: 3/1/2012 6:09:00 PM
This is a review of the transport broker company, not the driver. The driver was actually very good. When we decided to ship a vehicle, we contact this company and they gave us a quote. They tried to get us to sign their agreement on line without a complete disclosure that they were going to charge us first and then go about trying to get our car shipped. They made it sound like they already had a truck company ready to go so we proceeded to do business with them. When we finally got the information, they increased our quote because we wanted it delivered to a "non metro area" which I understand but they already had both the city locations for pick up and delivery so they should have already factored that into the quote. We executed the agreement and waited on them to have someone make the pick up. It was days later than agreed. When they finally did so, they increased the price AGAIN AND told us we had to drive almost 2 hours to a more metropolitan area to pick up the vehicle. We would have stopped doing business with them immediately at that time but we finally had a driver and we knew we would never get the broker fee returned to us so we paid the higher price. The broker reminded me of "used car salesman bad jokes" - they pressured you at first and then they were rude, difficult , and vague. If we have a need to do this again, although unlikely, we willl not use the same firm.
Shipment Details
Origin State:
Alabama
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
62465
Quote or Order Cost:
$1500

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 3/2/2012 12:56:00 PM
This customer, like all of our customers, received our Terms and Conditions which they signed PRIOR to placing their order with us. Our Terms and Conditions specifically state that we are brokers and charge a fee to find a fully licensed and insured carrier to transport your vehicle. It also clearly states that due to many factors beyond our control, we are unable to guarantee a pick up a specific date and or time. Quotes provided by our company are actually provided to us by Central Dispatch, using live data from drivers within specific lanes of travel. With remote locations, as in this case, we are provided with a best estimate for what a carrier would charge to perform the transport within closest cities. Since no driver was willing to accept this particular transport based on the remote pick-up and drop locations, we had to adjust the carrier pay to what a carrier driver was willing to accept and change the drop off location to a Metropolitan area in which the drivers are willing to travel to. This customer was contacted, made aware of and agreed to the requested carrier pay as well as the changes in locations. Since our company receives NO increase in compensation due to an increase in carrier pay, one would think a reasonable person would be upset with the carrier that wanted the increased carrier pay to perform the transport rather than the broker. In this case, the customer is clearly taking their anger out on the messenger. Thankfully, of the thousands of vehicles we transport, we have very few complaints on Transport Reviews. The ones, who choose to do so, clearly do not read our terms and conditions prior to signing them and make unfounded acquisitions that are contrary to what they agreed to in writing.