We move hundred s of vehicles each year for military personnel and families. Thankfully, most of them are highly trained and understand LOGISTICS. There are a number of key factors that this customer (Jenny) not (Jamie) as ficticiously posted on this review failed to mention. For one, they had their vehicle posted with numerous companies on Central Dispatch. This is the national database used to pair transport loads listed by brokers with actual carrier/drivers. As this customer mentioned, our dispatch Mgr., Helen had to provide this customer with the contact telephone number to Central Dispatch to have them request their posted orders with other broker companies be removed from Central Dispatch. If a vehicle is listed with numerous brokers, a driver will not pick up that order. Although this customer states in this complaint that they had no idea their vehicle was posted with other brokers, the truth of the matter is that vehicles posted by brokers require very specific information that must be provided in detail by this customer. In this case, the customer was just attempting to get the lowest price possible and had admitted to Jose, no other company had been able to get the vehicle picked up. This customer is now stating they cancelled with one company when they became nervous after reading the reviews of these other companies. We know the names of the other broker companies that had these listings but we will not post their company names. If we did, you would most likely find this customer trashed these companies on Transport Reviews as well. We do not PROIMISE pick up or delivery on SPECIFIC dates and or times. This is CLEARLY written in our Terms and conditions which is signed by all customers PRIOR to placing their order. In this case, Jose told the customer we would do our best to accommodate their requested date as much as possible and transport a vehicle that no other company had been able to accomplish for them. The customer then placed another restriction by not allowing us to have a carrier pick up this vehicle until October 18th. No sooner and no later! If you know you are leaving town on the 20th and you already had issues with other broker/companies, why in the world would your box yourself in to a 2 day window? Even if a driver was scheduled to pick the vehicle on the exact day of the Oct 18th, what would be your contingency plan if the driver had a mechanical breakdown that held him up for several days during repair? Again, this customer who claims to be in the military surprisingly has no comprehension of LOGISTICS. This customer has threatened to report us to the Military Transport. When they do; we hope they ask them how long it takes to move actual military vehicles. We often transport military vehicles for the military. The red tape alone requires up to 3 weeks just obtaining transport approval. We do not avoid our customers phone calls. We have no need to. This customer was calling our office 10 times a day (we have the call log to prove it) and each time we explained that unlike taxi cabs or limousines that can make specific pick-up times, carriers are transporting 9-10 vehicles at a time and are picking them up and dropping them off at different states and cities. All Coast Auto Transport located a driver and got a job done when other companies had failed for this customer. It may have not been on the EXACT day this customer was attempting to box a carrier driver in to, but it was done within an extremely reasonable time frame. At ALL COAST AUTO TRANSPORT, we are all VERY proud of our military and employ many retired members of all branches. Our company was founded by a World War II veteran who chose at the age of 18 to enlist in the Army during a time of war rather than wait to be drafted.