Company Response Review Report Review
Accedptable brokerage service - poor communication pattern

nicknick Submitted this review about Agape Auto Transport LLC
Review made Live: 8/1/2012 10:34:00 AM
No good communication between a carrier and the broker. The broker didn't accomodate the request to specify delivery time 24 hrs before delivery. The car arrived 1 day earlier than scheduled - I had to re-arrange many things to be able to meet the carrier on time.
The broker was responsible, but no correct up-to-date information was provided as I requested.
Shipment Details
Origin State:
Illinois
Pickup:
Early
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11111111111
Quote or Order Cost:
$1280

Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 8/1/2012 11:40:00 AM
Thank you for taking the time to post a review. We appreciate your feedback on the transport process. We apologize you encountered any issues with the carrier. We explicitly stated in the notes to the carrier that there needed to be plenty of notice on pickup and delivery. The carrier's do their best to give as much notice on pickup and delivery as possible. Sometimes it is not always possible to provide 24 hours notice. The carriers do provide a 4-6 hour notice prior to pickup and delivery. Thank you again for the opportunity to assist you with this transport.