As always we value our customers opinion and want everyone to have a great experience. We received an email about damage from Kendra and we informed Kendra Hastings of how to go about handling this claim. We apologize that this has happened, although very rare unfortunate it does happen from time to time. FYI for the public: In the case damage were to occur the customer has 3 options. 1) Go ahead and file a claim with the contracted company and let them pay for the damage, 2) File a claim with the contracted companies insurance company, or 3) File a claim with your own insurance company and let them handle the entire process including recuperating the damage cost from the responsible party. Its a very simple process. Thank you Kendra for allowing us the opportunity to work with you. We take you opinion very seriously. Please be assured everything will be fine and things will be taken care of.