Company Response Review Report Review
Be Aware

Elle Submitted this review about Agape Auto Transport LLC
Review made Live: 7/16/2011 10:28:00 PM
To All Those That Are Reading This, Please Do Your Homework When Transporting Your Vehicle. I will never use this Company Again due to misquote of price (even in writing) and make sure YOU READ TERMS AND CONDITIONS. Remember This Is A Broker Company. They will use Local Transports In Your Area, so try going locally and it will be Cheaper.

My Vehicle was quoted at one price and then at time of delivery it was a different quote. I not only was unaware this company was a Broker, but I ended paying a Broker Fee. Once they take there Money, you Will Not Be Able To Get It Back Period. They will not tell you this over the phone when you call in. Please Read All Items, including Terms And Conditions.

Then they quoted me a price. I went to the Bank to get a Official Check for the amount that was stated in my e-mail for the Terms and Conditions. When the company called to deliver my Vehicle, it was a different quote. Luckily I had the Cash Available and Paid the Difference in Cash.

Please do your Homework and Check All Local and Non-Local Companies in your Area. It will be Cheaper and an Easier Process.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
abc123
Quote or Order Cost:
$850

Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 7/18/2011 10:49:00 AM
This does not happen very often, but sometimes we have customers that are completely dishonest because they could not get their way and want to back out of a contract at the very last minute. This is the case with Ms. Janelle Civiletto. Janelle got a quote from us on July 7th to transport her 2004 Hyundai Sante Fe from Sarasota, FL to Niagara Falls, NY. Her quote was $830 AND IT NEVER CHANGED. She placed her order on July 8th. We dispatched her vehicle on the same day to be picked up on July 12th and delivered July 16th. AFTER we got her vehicle scheduled for transport she called us wanting to cancel because she said she did not want to pay this much. We informed her that once her vehicle has been assigned for transport the deposit is non-refundable. She was given all of this information at the time of her order. It is also available to everyone when they receive our quote. The customer does have some responsibility to read the information we provide at the time the quote is given and at the time of the order. Janelles vehicle was picked up and delivered on the days it was scheduled. We did exactly what she asked. She received excellent service. It is very unfortunate that she felt the need to submit a completely fabricated review.