Company Response Review Report Review
WOULD NOT RECOMMNEND

Nehal Submitted this review about AA United Auto Transports Inc.
Review made Live: 2/9/2009 4:43:00 PM
i had transported my car Nissan altima 2008 through UAT after reading all d reviews from CA to VA but when i recived my car there was a big dent on my bumper n few scratches.. from then on i , calling them sevaral times. but they r not ready to pay me.. for the compoansation.. which they had agreed to pay..

this co takes big amount from us n then they sent our cars to other small co. like in my case Auto transportes LLC n whose driver rides it roughly n hen there r scrathecs n dent to the cars

pls do not transport ur cars with this co. n pay only after u recive ur car in proper conditions..
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#2731
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Klara from AA United Auto Transports Inc. Submitted this response.
Response Date: 3/24/2009 2:04:00 PM
United Auto Transport was not notified of any damages to the vehicle. The customer dealt directly with the driver. In our terms and conditions we clearly state that we are a broker and we contract out to drivers. When the damage occurred UAT was not made aware of the damage and we were not able to help with the claims process. After speaking with the customer, he indicated that he spoke with the driver's insurance company and they denied his claim. Our terms and conditions clearly state the steps that should be taken during a damage. Since we were not notified, we could not help with the claims process.