This order was placed and signed by Oleksandr Grytsenko, not Yevgeniy Grytsenko. He was not promised the car would be delivered in 3 days. He was told it would probably take 7 to 10 days to transport from CA to MI. The Sales Person did not return his call because that’s the job of Customer Service, not Sales. What is important is that Customer Service did respond to him. His car was not delivered 11 days late. It was picked up by the carrier 3/29 (estimated pickup was 3/27 to 4/4) and delivered 4/9 (targeted delivery was 4/2 to 4/5 – so it was delayed 4 days, not 11). The carrier reports there has been no damage claim or call from the customer regarding damage and that no damage was done to his vehicle. The last paragraph contains statements about our contract that are not true – there is no phrase relating to special shipments and it does not say that he could have gotten his car 30 days after pickup. That his shipment was delayed is no one’s fault. His claims are completely untrue.