We carefully reviewed the conversation that took place with Mr. Moten and Frank. We could not verify Mr. Moten's concerns. Frank, the representative that handled Mr. Moten's order followed everything by the book. Mr. Moten did not have any funds on his credit card for a deposit which was explained to him would be needed. Prior to Mr. Moten getting off the phone he did call Frank a s**c, a derogatory term for someone of Hispanic decent. Not that it matters but Frank is not Hispanic. We employee people of all races, religions and beliefs. To claim racist customer service is a bit concerning when Mr. Moten was the only one to name call and use racial slurs during his conversation.